Qatar Airways have embarked on an exciting transformation journey to change how we interact with our customers.
Based in Frankfurt, Germany you will provide 5 star services to Qatar Airways internal and external customers. Act as a Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems and Sales Administration, Your role will be to ensure that activities are completed in a timely and efficient matter.
Accountabilities:
- Adhere to standard operating procedures for sales operations functions established to ensure alignment to QRs global sales/sales operations principles.
- Act as a product knowledge expert for trade support tasks, supporting with reservations, ticketing, FFP, OneWorld, beyond business and corporate queries.
- Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
- Maintain and generate reports as required by reporting Line Manager.
- Be the primary person in following up with customers and trade partners on enquiries and requests.
Qualifications- High School Qualification with minimum 2 years of job-related experience or BA or equivalent with minimum 1 year of job-related experience.
- Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
- Fluent in English and local language
- PC literate with very good knowledge of MS Office
- Excellent relationship building and communication skills.
- Good knowledge of airline processes, systems and travel industry in general.
Be part of an extraordinary story.
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
