Description
Job Summary: Customer Service
Respond to customer telephone inquiries, provide prompt and courteous customer service. Problem-solve with customers and serve as a point of contact for customer issues within the company. Demonstrate the organization’s core values of professionalism, integrity, diversity, inclusion, and safety.
Functions/Responsibility:
- Assist customers with quotes and inquiries on availability of inventory
- Follow up with customers in outstanding quotes
- Maintain and develop relationships with existing customers and vendors
- Protect customer information in accordance with privacy laws
- Respond and manage difficult customer situations in a professional manner
- Input accurate customer data into database system
- Assist with shipping of customers’ orders
- Communicate with Manager and Supervisor on customers concerns
- Must be able to perform the essential functions with or without reasonable accommodations
Benefits:
Employer Provided:
- Short Term Disability
- Employee Assistance Program (EAP)
- Basic Life Insurance with Accidental Death & Dismemberment Insurance
- Travel Assistance Program
- Cancer Expert Now
- Fidelity 401K with match
Additional Elective:
- BCBS – Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Telehealth
- Eye Med - Vision
- Flexible Spending Account – Medical and Dependent Care
- Long Term Disability
- Life Insurance for Employee, Spouse, and Child
- Accident and Critical Illness Insurance for Employee, Spouse, and Child
- Hospital Indemnity for Employee, Spouse, and Child
- Met Law Coverage
- Nationwide Voluntary Pet Insurance
Requirements
Education & Skills:
- Must possess a valid unrestricted driver’s license
- Must have a High School diploma or GED
- Customer service background (preferred but not required)
- Intermediate Microsoft Office skills, computer software & internet proficiency
- Strong written and oral communication skills to effectively communicate with customers and management
- Capability to work independently with strong attention to detail
- Ability to work on a fast pace environment
- Ability to organize and prioritize a variety of tasks
Work Environment & Culture Skills:
- Experience in Shipping and Receiving
- Basic MS Office knowledge, computer software & internet proficiency
- Candidate must be able to read, understand, and write English
- Candidate should be motivated, resourceful, energetic, organized, and able to manage and be managed
- Candidate must be reliable, punctual, and flexible
- Candidate must be able to multi-task, respect, and maintain confidentiality
- Candidate must be ethical and trustworthy with sensitive information
- Candidate must be service oriented and able to work at a fast pace and handle stress and problematic issues well with a good attitude
- Candidate must be able to communicate effectively and work within a team-focused environment
- Candidate must be respectful of diverse populations and cultures
- Candidate must have an outgoing personality with expertise at developing relationships
Education / Requirements:
- Candidates must have a High School Diploma or GED
- A valid unrestricted driver’s license, clean driving record
- Experience in packaging parts shipments
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Employees are regularly required to, stand, sit, talk, hear and use hands and fingers to operate a computer and telephone keyboard
Other Requirements:
- Must be available full-time
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- A Valid Unrestricted Driver’s License Required
