Staff CSC Helpdesk Technician (Onsite)

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Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet. 

Solipsys is a wholly owned subsidiary of Collins Aerospace/RTX and is an industry leader in the development of command and control software systems and operates in a dynamic, complex, fast-paced business environment with both commercial and Government customers, including a mix of domestic and international pursuits and programs.

We are currently looking for a talented Staff Customer Support Center (CSC) Helpdesk Technician with a strong aptitude to work a broad set of customer requests including some technical issues from the customer community who are using Raytheon Solipsys deployed software.  Customers are primarily military and defense oriented and are both US domestic and international.  The position requires onsite attendance at our Fulton, MD location. The Staff CSC Helpdesk Technician serves as external face for the Raytheon Solipsys business to the customer community and acts as the advocate for all customer needs.

What You Will Do​

• Receive customer input, via both phone and email. Requests include Raytheon Solipsys software license purchase quotes and sales, technical questions about software, and access to download site for delivery of software and documentation. 
• Provide confirmation response to customer, assess request, take action to answer request or elevate to engineering team for deeper technical response, and aggressively track requests through completion
• Work 40 hours per week supporting 24/7 coverage in office.  Must be available to support any of 3 shifts a day and provide coverage on weekends and Holidays, as needed.

Qualifications You Must Have

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience in the Technical Helpdesk or Information Technology field.
• The ability to obtain and maintain a U.S. government issued Secret security clearance is required .​
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
• Willingness to work 40 hours a week in 8 hour shifts across a weekly 24/7 scheduling window, including weekends and holidays.

Qualifications We Prefer​

• Experience integrating and maintaining software, computer hardware or network infrastructure.
• Working knowledge of Linux and Microsoft Windows operating systems.
• General knowledge of C++ and Java software development.
• Previous experience supporting Command and Control software systems.
• Excellent verbal and written communication skills.

What We Offer​

• Medical, dental, and vision insurance.  ​
• Three weeks of vacation for newly hired employees.  ​
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  ​
• Tuition reimbursement program. ​
• Student Loan Repayment Program.  ​
• Life insurance and disability coverage.  ​
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. ​
• Birth, adoption, parental leave benefits. ​
• Ovia Health, fertility, and family planning.  ​
• Adoption Assistance.           ​
• Autism Benefit.  ​
• Employee Assistance Plan, including up to 10 free counseling sessions.  ​
• Healthy You Incentives, wellness rewards program. ​
• Doctor on Demand, virtual doctor visits.  ​
• Bright Horizons, child and elder care services. ​
• Teladoc Medical Experts, second opinion program.  ​
• And more!  

Learn More & Apply Now!​

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.  ​

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. ​

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

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Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. ​

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  ​

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Apply now and be part of the team that’s redefining aerospace, every day.  

Employee Referral Eligible

The salary range for this role is 44,000 USD - 102,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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