Responsible to provide effective admin support and customer service functions for all activities related to the Transport Control Centre. Will be responsible for communicating with internal/external stakeholders, including customers & crew. Ensuring all systems and records are accurately maintained and service delays are minimised . Will be responsible to interact with other departments and also to ensure all data/records and billing are accurately maintained and service delays are minimal.

Job Outline:

• Ensure systems are maintained & updated on a regular basis throughout the day i.e. MARS, Transport Control Centre (TCC) Operational System


• Administer booking requests through the appropriate system, ensuring all mandatory data fields are completed


• Co-ordinate with service providers operational team on all transportation activities ensuring the planned activity is achieved through timely communication on schedule, pick-up and drop-off time etc.


• Ensure resources are used in the most appropriate and cost effective manner.


• Deal with a high number of calls, emails & system events as well as being the first point of contact in the chauffeur drive Terminal 3 (T3) and pilot arrival (EGHQ) lounges, processing transport requests and resolving any other service requests.


• To receive, maintain and allocate the complaints/feedback received from the internal/external stakeholders.


• To conduct spot checks as directed by the Transport Duty Officer, verifying the vehicle condition and cleanliness as well as the drivers grooming and uniform.

Administration. Secretarial : 3+ Years
10 Years schooling or equivalent :
Knowledge/skills:

• Advantageous to have a minimum 1-2 years in a UAE based Transport, Car rental Company.


• Computer literate with Microsoft office applications.


• Ability to communicate in other foreign language will be advantageous


• Customer service experience


• A valid UAE driving licence is preferred