Representative - Quality & Process Auditor

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Responsible for conducting operational audits within the airport environment to ensure United Cabin Cleanliness standards are performed to exceptional standards, along with Safety and Regulatory Compliance within the Security Search process when applicable. Additionally, this position will conduct audit to support operational performance improvement, financial controls, Agent on Demand, and other various projects. Will drive positive reinforcement in improvement within the moment coaching and reporting for support in operational performance and customer satisfaction. This includes the auditing of, but not limited to, United employees and Business Partners performing Cabin Cleaning missions, Security Searches, and leadership reporting structures within Line Stations. Team development will be instrumental in success for United Airlines and growth of potential other auditing potential can occur.

• Conduct reviews with Station and Business Partner leadership following completion of Quality and Process Audits and observations
• Submit audits via audit technology tool for review
• Work with local leaders on audit findings to prevent derogations in customer satisfaction and safety
• Reporting structure defined and built consistently to support leaders with best in class reporting to support best business decisions
• Champion of change and continuous process improvement, by being a support structure to CSC NOC leaders of progress of service standards and effectiveness within them
• Gain trust within the network of leaders that are being supported
• Provide insight on common trends within audit and process observation’s within the moment coaching with direct follow up with Business and local leadership
• Support NOC and local leaders with ad-hoc potential needs while within the operation
• Continue to grow within position by recurrent and ongoing training in cleanliness standards across division

NOTE: Relocation is not provided for this position, if you reside out of state (external)

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• High school diploma, GED or education equivalent
• Demonstrates problem solving and decision-making ability in large, multi-level department environment
• Solid understanding and working experience of Microsoft Office Suite
• Use of cellular technology
• Excellent communication skills; including written and verbal
• Outstanding interpersonal skills
• Ability to work with leaders of leaders to communicate observations and areas of improvement
• Able to lead with insight and understanding of operational environment
• Must be able to meet physical requirements of position which include extensive walking, with occasional bending and reaching
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position
• Must be able to travel 75 of time

• College degree preferred
• Quality and Process Auditor experience preferred
• Experience working with Business Partners who perform functions for United
• Previous Audit experience
• Years’ Aviation experience
• Microsoft Teams experience
• Regulatory experience
• Willing and able to travel domestically
• Combination of office work with exposure to weather elements due to seasonal conditions

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.