IT Support Administrator

IT Support Administrator

u200BAre you looking for a rewarding and challenging career in IT? Are you looking to expand your horizons in a growing Aviation /Technology sector? CAE has an exciting job opportunity for an IT Support Administrator role based in Burgess Hill, UK.u200BWe are looking for a passionate, driven person to join our IT Support operations team for a part-time role based in the CAE Training Centre in Burgess Hill.u200BCompetitive salary and conditions on offer and genuine opportunities to grow. IT Graduates welcome

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u200BThe role we are offering you:u200B

u200BReporting to the Core IT Group Leader (UK & Nordics) you will join the IT Support operations team and will be primarily responsible for delivery of first line IT Support (both telephone, remote and in person) for CAE staff in the training centre and across Europe.

An excellent opportunity to gain exposure to various technologies including Windows 11, Windows Server, SharePoint, Active Directory management, Office 365 Apps, Finance & CRM systems, and many others.

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Principles Responsibilities

• u200BConfigure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software.

• u200BOnboard new hires and Offboarding of existing personnel.

• u200BMaintain IT hardware & Software in the asset database.

• u200BLog incidents and requests in the IT Service Management system (BMC Helix)

• u200BInstall, configure, and troubleshoot company applications.

• u200BSupport MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person.

• u200BSupport CAE instructors and external customers in resolving classroom issues.

• u200BAd-hoc work on exciting new projects, deploying new software & hardware solutions.

• u200BCollaborate with other IT teams located worldwide in all time-zones.

• u200BDeploy and maintain AV equipment within the training center.

• u200BThe core working hours 9am-5pm, Mon-Fri with occasional out of hours work.

• u200BAd-hoc travel to other CAE offices may be required.

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u200BOur ideal candidate has:

• u200B1-3 years of experience in IT Support / Helpdesk role or similar.
  (IT graduates with no experience will also be considered).

• u200BExcellent communication and customer service skills both written and verbal.

• u200BExcellent analytical and troubleshooting skills using logic and search engines.

• u200BSelf-motivated and able to think on oneu2019s feet unsupervised.

• u200BFast learning skills due to dynamically changing, fast-paced environment.

• u200BExcellent attention to details and ability to self-organize the busy workload.

• u200BGreat patience, stress tolerance and ability to multitask / juggling priorities.

• u200BTechnical skills in IT Infrastructure: Laptops, Mobile Devices, Windows Operating Systems and MS Office packages.

• u200BA technical school, an IT degree or relevant equivalent experience.
  

u200BThis is an excellent opportunity for a driven individual to join a multi award winning company which is the global leader in its field.

u200BLocation: u200B

• u200BCAE Training Centre in Burgess Hill.

• u200BYour role will involve some national and international travel.u200B

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u200BCome share your passion with us!

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u200BAbout us

u200BAt CAE, we exist to make the world safer. Our cutting-edge training and critical operations solutions empower pilots, airlines, defence and security forces to perform at their best every day and when the stakes are the highest. We equip those in critical roles with the skills and expertise needed to move our world forward safely.

u200BOur teams assure the success of our partners across civil aviation and defence and security. Weu2019re proud to be the partner of choice for those operating in the most complex environments. Around the globe, weu2019re everywhere customers need us to be. We digitalize the physical world, deploying simulation training and operations-support solutionsu202F

u200BCAE represents 75 years of industry firstsu2014the highest-fidelity flight and mission simulators and personalized training programs powered by AI. That innovative mindset continues to define our work today, fueling our promise to engineer better solutions that maximize value for those we serve. Itu2019s our collaborative and proactively agile employees who make this pursuit of u201Cbetteru201D possible. Together, our ethos and our people produce the technological advancements that enable our clients to decisively achieve difficult goals.

u200BTo learn more: www.cae.com