Position Overview
The Customer Service Concierge supports the on-site customer experience within a Maintenance, Repair, and Overhaul (MRO) facility at the Melbourne facility. This role focuses on delivering excellent customer service by assisting with customer movement, providing on-site support, and triaging customer needs or concerns to the appropriate internal focal points. The position plays a key role in ensuring a positive, professional, and well-coordinated customer experience.
Key Responsibilities
Support customer movement throughout the facility, including arrivals, escorts, meetings, and departures, in compliance with safety and security requirements.
Provide a professional, welcoming on-site presence for customers during maintenance visits.
Serve as a point of support for customers, addressing general questions and directing concerns to the appropriate internal teams.
Assist with coordination of customer amenities, conference rooms, transportation, and visit-related logistics.
Communicate effectively with internal teams to support a smooth customer experience.
Observe and report safety, security, or compliance concerns as required.
Support customer events, and special administrative projects as assigned.
BENEFITS OF WORKING WITH HSGI INC:
Weekly Payroll, Medical Insurance Available, Travel Pay, Longevity Bonus, Vacation Pay, Referral Bonuses
We care about you and your career, we care about you and the ones you care for, our success is your success, you are not just a contractor you’re a valued team member and part of our family we look forward to working with you soon!
