Client Services Associate - Petaluma, CA

This position is responsible for supporting the Client Services department with various administrative projects and process management.

• Setup and manage scheduled meeting events and conference calls
• Facilitating internal processes, both within the team and cross-functionally, including salary and bonus requests
• Creating Team Sheets for new accounts or accounts in transition, in coordination with Marketing
• Handle or assist with project requests from both the Client Services Team and Executive Management Team

Human Resources:

• Work closely with our Human Resources team to complete and streamline tasks
• Facilitate and complete all crew member Personnel Action Forms in Paycom
• Gather salary data points to complete reports for Executive Team and or Client Services Team
• Submit all end of year bonuses and salary increases for our Client Accounts
• Lead all per diem crew member onboarding

Proposals:

• Support the Executive Management team in developing proposals, researching hangar costs and availability

• Gather hangar and fuel quotes as requested (usually CROs and CSDs)
• Must be able to create and maintain relationships with FBOs and hangar owners
• Bargain fuel cost – tenant vs. contract
• Request and obtain draft hangar leases and agreement, request changes as necessary

Systems administration and oversight, including Salesforce and SharePoint:

• Salesforce- Maintaining account information to include:
• Addition of new employees/crew members and removal of terminated employees/crew
• Update for internal transitions
• Logging appropriate account communication to include communication with CRO, client, and CSD for historic reference
• Log all account related tasks

• Highly detail oriented; ability to meet deadlines and possess effective problem-solving skills
• Must be flexible and can adapt to changes in a growing company
• Excellent communication and interpersonal skills
• Ability to operate independently with minimal supervision
• Aviation experience preferred but not required
• Experience in Salesforce, Paycom and SharePoint preferred, but not required
• Must have strong work ethics, be reliable, and have a professional and positive attitude

Solairus Aviation embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Salary - $55,000 - $65,000

To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.