Job Description:

Accountabilities

The jobholder is responsible for  the identification, coordination and integration of the different components ATA chapters to deliver a complete and consistent technical solution to support the aircraft release into service and in the meantime, to ensure the improvements of Airbus products and a high level of customer satisfaction..

Dimensions

By being part of the Engineering Support, the team will be:

• Dealing with 82000 queries per year (including 10000 Aircraft On Ground),

• Supporting the Safety process by issuing 4600 occurrences per year

• Actively supporting the resolution of 240 Major In-Service Problems

• Highly contributing to our Customer satisfaction

Main activities

• Provide technical support to operators after an abnormal or multi ATA event from definition of the recommendations up to aircraft release .

• Coordinate event resolution with Airtac, customer support teams, design offices, chief engineers and DOA.

• To anticipate recurring queries with:

  • Identify, Select & Promote the key topics contributing to the objective of reducing the number of requests and its treatment duration.

  • Definition  of Abnormal event resolution process (overall aircraft) or predefined solutions,

  • Continuous improvement of our technical documentation (AMM ATA 05)

  • Communications and exchanges with our customers (written, webex, face to face),

• Actively contributing to the fleet-wide issue investigations by:

  • Identifying the Safety / Continuous Airworthiness topics,

  • Supporting the Major In-Service Problem process,

  • Contributing to or leading cross-functional projects within Engineering Customer Services

  • Communicating to the customers on technical topics status & progress

• Participation in customer presentations thru several forums (Symposium, Technical Review Meeting, Webex…),

• Perform On-site assistance when required.

• Deliver engineering workshops.

• Support Aircraft Entry Into Service.

Outputs

• Definition of Abnormal event resolution process (overall aircraft) or predefined solutions

• Volume and quality of the answers to customer queries

• Participation in customer events such as Symposium, FRM, Workshops, etc,...

• Customer satisfaction in CSIP

Inputs

• Personal and interpersonal skills

  • Strong customer minded with intercultural understanding

  • Flexible: able to cope with unexpected changes in a demanding environment,

  • Strong mindset of problem solving and silos breaking

  • Collaborative and supportive

• Professional skills

  • Engineering degree in university of Aeronautics and astronautics. 

  • 5&43; years of experience in aircraft maintenance operation and engineering

  • Familiarised with Airbus technical documentation.

  • Negotiation level in English

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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