We would like to give an opportunity for young talents in their last 1-2 years of University studies, passionate about the aviation, to fly into the world of Wizz Air. You will discover and experience full scope of activities of one selected Function within Wizz Airs Headquarter in Budapest. While rotating between the Functional Departments over a period of 1-2 years, you will be learning live from real industry experts, working on transformative, complex projects and can land yourself a full-time employment with Wizz Air afterwards. 

CUSTOMER EXPERIENCE DEPARTMENT 

The mission of CX department is to bring back customer certainty in travel, meet and exceed customer expectations during the entire customer journey by placing customers in the centre of everything we do, with special focus on digital touchpoints, end to end seamless journey. 

Responsibilities: 

• Synchronise and develop a unified view and automated dashboard for Customer Satisfaction Survey results for all contact centre channels (calls, claims and chat) in order to support and facilitate insights and improve decision making. 

• Transform contact centre traffic forecasting approach based on existing 3 months rolling base volume forecast into a real time view dashboard of expected short/mid-term volumes. 

• Build and deploy indictor panel which would execute actual and forecasted costs for timely and automated revisions to have an always updated budget outlook. 

• Ad hoc short sprint projects (30 of time) to support CX department in weekly/monthly assignments; assist in cross functional partnerships with the area of responsibility and oversight. 

Requirements: 

• English fluency 

• Graduating within 2 years from university 

• Active student status at a Hungarian university for at least 1 more year  

• Ability to work at least 20 hours/week 

• Strong MS Office knowledge 

• Previous traineeship experience is an advantage  

• Cross-functional interest 

• Excited about the world of aviation 

• Work hard, play hard approach 

• Look at WIZZ as a career opportunity, not just a job 

• Eagerness to challenge, learn and grow 

• Self-motivated and good working in a team 

• Flexible and adaptable