DescriptionThere’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.
The Customer Strategy & Innovation PMO serves United Airlines in providing trained and qualified professionals who flexibly use Uniteds Envision Design Build Activate (EDBA) frame work in partnering with business and enabling teams to deliver assigned portfolios, programs, and projects with high quality, in a timely manner, and with as-scoped benefits for our customers, frontline employees, and supporting groups. Effective execution in this role is critical to achieving Uniteds goal of leveraging Portfolio Management & Project Delivery Capability.
The Portfolio Manager will lead and direct project managers and teams to meet the objectives of assigned portfolio(s). Portfolios are a set of related complex, cross-organizational and/or strategic programs that include but are not limited to projects, programs, subsidiary portfolios, and operations managed as a group to achieve strategic objectives.
- Provide matrixed direction and leadership to all project and or portfolio team participants while leading and managing project execution and/or other PMs in a portfolio situation, as assigned
- Directly or indirectly deliver high quality artifacts and outcome through all phases of United’s project management lifecycle as needed to realize measurable business results
- Mentor, guide, train project team members and other PMs on United’s project management framework including related artifacts and deliverables
- Assist team members and research operational and performance data to provide statistics, trends, and reporting that advise leadership steering and decision-making, and as assigned
- Use project management controls for spanning multi-departmental boundaries. Monitors programs financial performance, quality of services, deliverables, and content within proposed timelines.
- Evaluate and report progress to relevant partners and committees
- Organizational implementation: Assess the impact of the scope and organizational change of the combined projects throughout the timeline of the program, including implementation of outcomes, training and communications, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications- Bachelor’s degree in business, technical, or aviation related field required
- 7+ years demonstrated relevant experience
- 5+ years leading projects, or demonstrated relevant experience
- Strong interpersonal, verbal and presentation skills
- Experience handling portfolios with multiple large, complex programs, projects, and related operations and activities across multiple functions
- Ability to provide direction, prioritization and structure to enable efficient implementation of assigned projects and initiatives
- Proven expertise in successfully managing business and technical resources under a coordinated project plan
- Demonstrated experience delivering measurable business benefit through project execution
- Exposure with change management/facilitation, enterprise communication and training
- Reliable, punctual attendance is a crucial function of the position
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualifications
What will help you propel from the pack (Preferred Qualifications):- Advanced degree preferred
- Project Management (PMI) Certification
- Lean Six Sigma certification
- Experience or certifications in Agile methodologies
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT