Job Description
We’re looking for someone who genuinely loves conversations. Someone who understands that community management isn’t just replying to comments — it’s shaping how people feel about and view a brand.
You’ll be the voice of MOVE across platforms, turning everyday interactions into meaningful connections and building a community that feels heard, valued, and excited to engage.
What You’ll Be Doing
Community & Conversations
Manage and respond to comments, DMs, and inquiries across Instagram, TikTok, YouTube and emerging platforms
Maintain a warm, confident, and consistent brand voice
Monitor sentiment and proactively flag opportunities or potential issue
Turn engagement moments into relationship-building opportunities
Audience & Community Growth
Identify and nurture brand advocates and superfans
Create initiatives that spark conversation, not just reactions
Share community insights to inform content and campaign strategy
Influencer & Creator Coordination
Identify and manage influencer collaborations
Support outreach, briefing, coordination and reporting
Help shape partnerships that feel authentic, not transactional
Performance & Insights
Track engagement, response time, sentiment, and community growth
Provide regular insights to optimise engagement quality
A Few Extras We Look For
We’re not looking for someone who just replies fast. We’re looking for someone who:
Genuinely enjoys talking to people online
Understands the difference between replying and building relationships
Can stay calm and solution-focused in tricky situations
Communicates clearly and kindly, even when conversations get difficult
Knows how to turn feedback into opportunity
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.