About This Role
The Electronic Systems Project Manager is a key player, working in a team environment, to support customers after the initial sale of an Aftermarket product.
This role reports directly to the Program Manager, Aftermarket and works closely with the Engineering and Operations teams to execute Aftermarket upgrade/repair/calibration operations in addition to Aftermarket sales forecasting and spares planning. They are required to lead cross-functional teams to propose, contract, expedite and control all Aftermarket projects in order to meet or exceed our customers’ expectations. This includes but is not limited to customer interface, quoting, project planning, risk identification and mitigation, on-time-delivery, financial management and reporting. This is a career progression position into Program Management or Business Development.
Responsibilities:
- Coordinates all aspects of Aftermarket operations, including but not limited to repair work, spares delivery and calibration services
- Supports quoting and proposal activity for customer support requests for designated product lines, working closely with Program Managers and the Contracts team
- Assists with sales forecasting, spares forecasting, and securing spares on a Company Risk Funding to anticipate and respond to customer product support requirements
- Works creatively to solve customer problems and expedite company response time
- Tracks all work activities in Salesforce and routinely runs metrics between Salesforce and ERP to ensure project profitability.
- Adheres to any required internal and government regulations to ensure compliance; looks for ways to gain efficiencies and expedite commercial contracts.
