As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Principal Operations Performance Improvement Manager

Are you ready to lead transformation initiatives and drive operational excellence at British Airways? Join our team as a Principal Operations Performance Improvement Manager, where youll play a pivotal role in identifying opportunities and designing impactful strategies to improve operational performance across our business.

What You’ll Do:

• Lead transformation initiatives that deliver measurable improvements in operational processes, organisational structure, and operating models.
• Collaborate closely with the Operations Leadership Team, including the COO, to diagnose performance and design solutions that achieve significant step-changes in performance.
• Manage a team of analysts, providing intellectual leadership to deliver diagnostics and actionable outcomes.
• Translate complex challenges into structured, data-driven projects and execute these to achieve key business outcomes.
• Build and deliver compelling communications to engage stakeholders across all levels of the organisation.
• Work with advanced analytics and operational research teams to leverage data science techniques for impactful solutions.
• Lead workshops and process redesign initiatives with senior management to embed innovative approaches and drive adoption.
• Act as a strategic advisor to senior operational leaders and support them in delivering results aligned with organisational goals.

What You’ll Bring to British Airways:

• A proactive, positive, and action-oriented mindset with strong collaboration and communication skills.
• Exceptional ability to build relationships, influence behaviour, and drive change across all levels of the organisation.
• A talent for navigating ambiguity, developing innovative solutions, and delivering results under pressure.
• A structured, analytical approach to problem-solving, with a focus on data-driven decision-making.

Your Experience:

• Experience at a leading management consultancy (e.g., BCG, McKinsey, Bain) at a senior associate, consultant, or manager level, or equivalent experience in a similarly demanding and strategic role.
• Proven expertise in airline operations or similar industries, with a strong track record of prioritising and delivering high-impact projects.
• Demonstrated experience leading teams of analysts and applying advanced analytics or data science techniques to solve complex problems.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.