How youll help us Keep Climbing (overview & key responsibilities) The Operations Service Manager "OSM" directs and supports Airport Customer Service "ACS" personnel in all operational-related activities and in non-routine situations. This position:Flexibility in shift coverage (long hours, depending on operational needs).Strong knowledge of OSS, RES and SNAPP systems.This role oversees and coordinates operational performance including, but not limited to, safety, on-time departures (D-Zero), security, customer service delivery and other key performance indicators.The successful candidate has to be strong in all operational-related activities and in their organization and coordination (including Catering, Fueling, Maintenance, Ramp & Passenger Service activities as well as Security, Safety and high customer quality service delivery) as well as in non-routine situations.Serve as an operational liaison between Delta and all contracted Business Partners and Vendors within a station. Must be a key communicator, have the ability to set strong performance standards and lead business partner and vendor work teams through change, innovation and acceptance of new policies and procedures; the successful candidate has to be strategic in thought processes and show strong decision-making attitude. Has to be efficient in building relations with business partners, vendors, government agencies and local authorities to drive consistent positive business results and has to be able to attend management level meetings in this respect. Provides strong leadership to vendor and partner employees, front line and operations teams.Promotes team building with business partners and vendors work force and leadership.The successful candidate has to show strong analytical, organizational and administrative skills and be able to multi-task and to focus on different priorities in different operational areas at the same time. Ensures delivery of distinctive and thoughtful customer service.Completes and forwards statistics, reports, inventories, passenger complaints and insurance claims responses to Station Manager and appropriate departments. Keeps communication and coordination channels with Delta management, peers within and outside the station in order to keep awareness of Delta and local airport procedures (with particular attention to safety/security matters).Initial emergency response activation.Performs all required managerial tasks and functions. Supports Management in budgeting, cost control, invoicing processing, supply ordering and other related airport functions. In the absence of the Station Manager, the OSM performs all managerial tasks and functions.Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
What you need to succeed (minimum qualifications) Excellent level of written and spoken English.Candidates must be eligible to work and reside in Switzerland at the time of application. Delta does not sponsor.Experience in Airport Above and Below Wing preferred.Must be able to balance multiple priorities with established time constraints.Working knowledge of Delta policies and procedures.The ability to manage multiple projects or tasks and provide reliable, high-quality results under stressful situations in a fast-paced environment required. Must be comfortable working with highly sensitive and confidential information and materials. Must be able to communicate clearly, both verbally and in writing. Must be comfortable communicating to all levels of people - both internal and external.Experience managing conflict and resolving problems effectively.Demonstrates that privacy is a priority when handling personal data. Embraces a divers set of people, thinking and styles. Proficient in the Microsoft Office Suite of applications.Must be performing satisfactorily in current position.Demonstrates that privacy is a priority when handling personal data.Embraces a diverse set of people, thinking and styles.Consistently makes safety and security, of self and others, the priority.
What will give you a competitive edge (preferred qualifications) College degree or relevant work experience preferred.Excellent level of written and spoken English and French.