Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

The Operations Service Manager (OSM) is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, safety, on-time departures (D-Zero), security, customer service delivery and other key performance indicators.

As an OSM, you will serve as an operational liaison between Delta and all contracted business partners within a station. In this Delta leader role, you will also monitor for atrisk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, you participate in Incident Analysis reports,

Injury Prevention Group sessions and applicable station safety meetings.

The OSM ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. As a Delta leader it is paramount that you will provide support, guidance, coaching and motivation based on individual needs and be a champion

leading others through change.

The qualified candidate must be strategic in thought processes and decision-making. The qualified candidate must also have the capability to measure and analyze employee performance using performance management tools, available customer service and

operational metrics, job shadowing and direct observation. Must champion recognition and rewards. The qualified candidate must have a strong teamwork skill.

As part of the station leadership team, the successful candidate will be responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action. The successful candidate must be a strong advocate of employee

recognition. Continued training and development in building leadership capabilities is expected. As a Delta leader, the Operations Service Manager will be required to develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

What you need to succeed (minimum qualifications)

Must be in possession of valid documentation to live and work in the United Kingdom at the time of applying to this position. Delta does not sponsor.
Excellent level of written and spoken English
Demonstrates expertise in operations, strong customer service and teamwork skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Strong written and verbal communication, including platform/presentation skills
Ability to coach and deliver feedback for developmental purposes
Approachable and have interpersonal skills that foster trust and respect
Experience managing conflict and resolving problems effectively
Exhibit strong organizational skills and the ability to delegate responsibility to direct reports
Able to balance multiple priorities within established time constraints
Proficient in MS Office applications
Must be performing satisfactorily in current position
Demonstrates that privacy is a priority when handling personal data.
Embraces a diverse set of people, thinking and styles.
Consistently makes safety and security, of self and others, the priority.

What will give you a competitive edge (preferred qualifications)

For Above Wing OSM positions, check-in, and gate experience. Knowledge of
SNAPP, Deltamatic and other relevant airport technology.
Three years of ACS experience in operations and customer service.

Job Ident #: 26950

Apply Now

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)