What the position is:
The Manager Warranty and Repairs is responsible for overseeing the Technical Operations warranty processes to achieve the maximum warranty recovery or cost avoidance. The Manager oversees all claims for compensation related to workmanship or damages and their timely submission to Vendors, Original Equipment Manufacturers (OEMs) and Insurance Providers, and the management of warranty entitlements during the aircraft warranty period, as well as discount programs and purchase credit arrangements with Service Providers and Part Suppliers. The Manager also provides leadership to the component repairs team, providing support and guidance for best practices, best contractual opportunities. This position interacts with Business Partners and Crewmembers to achieve high quality services, on-time delivery and low Cost per Available Seat Miles (CASM) maintenance costs.
Essential functions:
- Collaborate with internal and external customers to identify trends in warranty and introduce solutions.
- Maintain a process to identify, assess, execute and track cost savings initiatives that reduce costs, including processes that speed up shop repairs and minimize ancillary costs.
- Management Repair agreements to ensure our Partners perform at contract defined levels of service. Ensure all contractual entitlements are obtained, including discounts, exchanges, loaners and replacements, as applicable.
- Analyze data and provide reports such as On-time Delivery, and other process performance indicators.
- Partner with Technical Purchasing and Material Planning to implement a strategy to repair, scrap, or retire component parts removed from aircraft.
- Reviews and analyzes’ current contracts and repair services trends to look for avenues of cost savings to maintain or improve current costs.
- Negotiates contracts with new business partners as well as maintains and/or restructures existing contracts.
- Creates budget recommendations and ensures the meeting of budget expectations.
- Identify and lead Continuous Improvement initiatives related to Material processes.
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
- Regular attendance is essential
- Other duties as assigned
General requirements & qualifications:
- High School Diploma or equivalent. Some college preferred.
- 3 to 5 years of experience in Aviation, Engineering, or similar environment.
- Strong analytical and presentation skills.
- Highly proficient with Microsoft Office suite and ability to learn proprietary systems.
- Excellent communication skills.
- Ability to read, write and understand the English language.
- Prior supervisory experience.
- Legally authorized to work in the USA.
- Demonstrated track record of process improvements and successful project management
- Organized with the ability to multi-task and manage competing priorities regularly
Physical Requirements:
Sedentary Work- Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequent or constantly to lift, carry, push, pull or otherwise move objects, including the human body, sedentary work involves sitting most of the time and walking/standing occasionally with or without accommodation. Ability to sit for extended periods while working on a computer.
Visual Acuity:
Machine operators with inspection- Includes inspection, close assembly, clerical administrative; This is a minimal standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer, extensive reading, visual inspection involving small defects, small parts, operation of machines using measuring devices, assembly, or fabrication of parts with or without corrective lenses.
Environmental Conditions:
Inside environmental conditions, protection from weather conditions but not necessarily from temperature changes.
The above constitutes the general expectations of the role and should not be considered all inclusive. While some things may change as the position evolves, we expect every Commute Air employee to act in the best interest of the company, our employees, and our passengers.