Role Introduction
Reports to: Platform Ops Manager
The IT Practice Lead is responsible for leading and building community of practices; continuously improving practice frameworks, processes and toolsets; and aligning and integrating with other IT practices, Planning & Governance teams, and EPMO processes.
Key Responsibilities
Lead IT practices to enable quality outcomes and faster delivery:
- Develop and continuously improve the relevant IT Practice methodologies/frameworks, processes and toolsets.
- Seek best practices/innovation from internal and external sources that could be beneficial to the organization; and propose how it could adapted and implemented into the Cathay environment.
- Monitor IT practices and collect feedback using different methods.
- Define and enable the execution of the IT Quality Management Framework for a specific practice, including performance of health checks; and obtaining, analysing and communicating lessons learned.
- Manage the change being introduced by continuous improvement to improve adoption.
Lead and build community of practices to support high performing teams:
- Coach and provide ongoing advisory and consulting to practitioners and teams per the IT Practice Engagement Model.
- Train practitioners in the required practice methodologies/frameworks, processes and toolsets to enable their effectiveness and increase productivity.
- Lead and enable practice champions to promote practices and obtain feedback for continuous improvement.
- Represent the IT practice in the relevant recruitment of practitioner roles, evaluating candidates on competency and specific practice criteria.
Lead the alignment and integration with other IT Practices, Planning & Governance Teams, and EPMO processes, and provide timely and effective communications:
- Align and integrate the relevant practice methodologies/frameworks, processes and toolsets with other IT practices, with other Planning & Governance teams, and with EPMO processes.
- Support the IT practice content repository to ensure that content is accurate, relevant and up-to-date.
- Manage internal practice communications channels.
- Manage and facilitate practice meetings
Develop in-house capability through training, coaching, advisory services, as well as facilitation of collaboration among different communities of practice/product
- Conduct training needs analysis
- Facilitate skill and capability uplift programs to address gaps and to uplift the soft and hard skills and business knowledge of IT colleagues.
- Responsible for the ongoing management of the IT Graduate Trainee and Internship Programme
- Lead the annual recruitment and run the spaneting campaign and run the competency-based including different phases such as campus interviews and on-site assessment centres
- Design and run the onboarding events and subsequent engagement activities
- Manage the rotations of the trainee according to the curriculum
- Provide coaching and advisory to the trainee community
- Drive innovations and support delivery of the Cathay Moments application
- Lead the IT Graduate Trainee in delivering the annual Hackathon
Requirements
General Requirements:
- Degree qualifications in Computer Science, Information Systems or related disciplines.
- Possess minimum 6 years of experience as a practitioner in the relevant practice, and minimum 10 years of related IT experience.
- Proven ability to effectively coach, consult with, and advise individuals and teams.
- Demonstrates leadership skills, and can influence decision making.
- Strong analysis and problem solving skills, with a focus on process improvement.
- Ability to interact professionally with diverse groups of stakeholders, with strengths in relationship and stakeholder management
- Passionate and ability to motivate and inspire teams
- Excellent verbal and written communication and presentation skills.
- Demonstrates experience in designing and running training sessions on practice-relevant topics.
- Demonstrates practical change management experience
- Keeps abreast across industry trends, findings and reports related their area of practice.
- Solid knowledge of end-to-end project delivery and system delivery lifecycles and methodologies.
- Airline knowledge is beneficial
Specific Practice Lead Requirements:
- Strong understanding of DevOps principles and practices, including continuous integration/continuous deployment (CI/CD), infrastructure as code, and configuration management.
- Experience designing end-to-end CI/CD pipelines with a focus on speed, security and quality.
- Familiarity with containerization technologies such as Docker and Kubernetes.
- Experience with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
