What you will do:

• Ensure smooth customer contract fulfillment and expert consulting on materials/customer management
• Advise customers on solutions and maintain strong relationships
• Oversee customer interface per agreements and KPIs
• Drive revenue growth through cross- and up-selling
• Manage complaints and feedback in LHT’s Quality System
• Lead performance reviews with customers/internal teams
• Act as key user for projects; support and train staff
• Coordinate with stakeholders for timely service
• Use IT systems (SAP, E-bat, MAX-LRU)
• Independently manage customer communications
• Provide onsite support and handle other duties

We kindly request that all applicants submit a CV/Resume with their application for this position. Thank you!

The ideal candidate should meet the following requirements:

• University degree, preferably in Engineering, Business or related
• Experience in customer relations/ client serving role, ideally in technical customer service/ sales or material Management in the field of aviation maintenance, repair and overhaul (MRO) or similar technical services
• Excellent English; German is advantageous 
• Strong intercultural skills and knowledge of Asian cultures
• Excellent customer service skills with customer-oriented attitude, and a strong ability to build close relationships with customers
• Problem-solver who thrives on challenges and personal growth
• Willing to travel to Germany and extensively across Asia