Customer Programme Manager - Connected Aircraft

Job Description:

Developing the capabilities and value propositions for Connected Aircraft has been recognized by Airbus top leadership as a strategic vector to secure continuous competitive advantage for our aircraft platforms, while at the same time opening up new business opportunities along the aircraft lifecycle.
In this context, a new Connected Aircraft business line (SX) will be established within Airbus Customer Services, tasked to take end-to-end ownership of the Connected Aircraft business ambition, with strong growth objectives.

Position Overview:

The job holder will report to the HO of Service Strategy and Business Development operationally at Airbus China, and to the HO of Customer Programs & Offer functionally. Within the Customer Programs & Offer (SXV) team of this new business line , we are seeking a Customer Program Manager. In this position, you will play a pivotal role in shaping the future of Airbus Connected Aircraft, and achieving our business ambition, by
● managing customer programmes from pre-contract phase throughout the entire product/service lifecycle

Role and Responsibilities:

As the Customer Program Manager, you will have the mission to
● Act as program point of contact for customer needs & issues with regard to connected aircraft, in close relation with the FCO-team for linefit, regional sales, SR or MRO for line- and retrofit as well as in-service “issues”
● Manage Early Adopter Programs for Chinese Airlines
● Manage co-design Workshops with customers with support from marketing and SXE
● Manage customer programs from campaign & offer phase via contract signature through deployment and in-service execution - securing customer satisfaction and fulfillment of contractual obligations and a profitable P&L

● Work with Sales & Marketing teams (ACCx) to build lasting customer relationships and develop Connected Aircraft business, in line with growth objectives
● Lead the co-design of customer offers & solutions, tailored to the specific needs and value opportunities of individual customers.
● Act as programme point of contact for customer needs & issues, in close relation with the Global Account Management (GAM) team. Trigger relevant initiatives aimed at improving customer satisfaction.
● Champion the customer perspective internally, acting as the “Voice of the Customer” and leading initiatives that enhance customer satisfaction (e.g. through transformation)
● Understanding the China specifics market trends and working closely with SXE team to embark digital partners

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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