Job Description:

About the job

The objective of the position is to provide data-based expert guidance that aligns our customers&39; maintenance operations with the overarching ways of working and strategy of the A220 C-Check Mission. The role translates ground-level operational data into clear, actionable business intelligence across functions into the C-Check operating teams, and acts as an essential bridge between operations and executive leadership through reporting on performance and improvement actions on behalf of the C-Check Mission. By establishing a strategic vision for end-to-end performance, the work ensures that the C-Check Mission is a driver for efficiency, reliability, and organizational accountability. ​.

Responsibilities to drive the overall A220 Program success for Satair

Primary Responsibilities in Strategic Leadership and Customer & Stakeholder Relations

• Performance Accountability: The role defines and monitors KPIs to ensure that the improvements opportunities / agreed upon with the customer are actually realized by the operational teams.

• Root Cause Leadership: The work leads Root Cause Analysis (RCA) on recurring issues identified through data or customer feedback to minimize aircraft downtime.

• Methodology & Solution Design: The work involves the preparation of required diagnoses and mature solution recommendations to be released by management

• Process Standardization: The position collaborates with the entire Multi-functional Team (CRS, SM, Supply Engineering Front Desk) to standardize procedures, ensuring that improvements made for one check become the &34;new normal&34; for the entire Mission.

• Customer-Driven Strategy: The work involves leading discussions with the customer to align on specific maintenance improvements, ensuring their feedback is integrated into the Mission&39;s strategic roadmap. This includes parts analysis and recommendations.

• Closed-Loop Communication: The role is responsible for taking customer feedback and translating it back into the operational teams on an overall basis to drive systemic change.

• Executive Translation: The position converts ground-level data and customer insights into &34;management language&34; for senior executive briefings within SATAIR and Airbus.

• Operational Integration: The role evaluates and chooses new tools and innovations that specifically address the inefficiencies identified during the feedback process.

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Professional & Interpersonal Skills

• Tactical Diplomacy: The ability to navigate internal politics and build consensus across different departments (CRS, Supply Management, Supply Engineering Front Desk and all other A220 stakeholders) where no direct functional and disciplinary authority exists.

• Strategic Communication: Skilled at translating complex operational issues into grounded, professional language for operational teams and at the same time for senior stakeholders and customers.

• Conflict Resolution & Influence: The capacity to challenge the status quo and hold cross-functional teams accountable while maintaining strong, collaborative working relationships.

• Customer Relationship Management: The ability to align customer expectations with operational realities, ensuring a productive feedback loop.

Professional Skills

• Data Translation: Proficiency in taking complex technical and order related data sets and synthesizing them into clear, actionable reports for non-technical senior management.

• Maintenance Methodology: Deep knowledge of Root Cause Analysis (RCA), reliability-centered maintenance, and the specific technical requirements of the A220 C-Check.

• Strategic Project Management: Experience overseeing large-scale improvement projects from the initial business case to final deployment and review.

• Predictive Analysis: The ability to use operational data to forecast future bottlenecks and recommend preventive actions before they impact the check schedule.

• Translate and Display Data: Excellent presentation skills, both in creating slides decks and translating them to an operational and executive audience

Management & Leadership Skills

• Tactical Influence (Matrix Management): The work requires holding internal operational teams (who do not have a direct reporting line to this role) accountable for implementing customer-led improvements.

• Strategic Mission Steering: The work requires leading the performance of a Multi-Functional Team (MFT) structure - including 4 Head-ofs and 3 SVPs - to ensure the sustainability of targeted changes

• Consensus Building: Success depends on the ability to align different functions (CRS, Supply Management, Supply Engineering Frontdesk and all A220 supporting operational functions) around a unified response to customer feedback.

• Accountability Mentoring: The role mentors program teams to move beyond &34;fixing tasks&34; to owning the &34;end-to-end&34; performance of the C-Check Mission.

Education:

• A Master&39;s degree in Economics, Business Administration, Marketing, Engineering or Aerospace or an equivalent combination of education and experience

Experience:

• 5 to 8 years of experience in program management, project management, or product management in sales/customer service (preferably in the aviation industry)

Travel Required:

• 20 percent both domestic and intercontinental

• Able to travel sometimes on short notice

Complexity:

• Ability to conduct multi-functional projects in a complex environment with different entities

• Ability to analyze processes and structures like a consultant, to identify process gaps and to propose work arounds

• Ability to think creatively and crosswise during development of new strategies, but at the same time being precise and hands-on at its implementation

• Ability to negotiate and resolve disputes downstream/upstream

• Ability negotiate budgets needs

• Ability to build and present decision papers and marketing pitches

• Ability to develop commercial agreements and converting lead

Decision Making:

• Strategic: The Program Manager makes high-impact decisions and recommendations that shape the A220 Spares business. This includes developing new strategies to maximize profitability, negotiating budget needs, and building business cases to prepare for the future.

• Tactical: The role involves taking decisions on pricing policies, resolving disputes with upstream/downstream partners, and building and presenting decision papers or marketing pitches to influence key stakeholders.

• Operational: The position requires the ability to manage projects hands-on, and provide direct support to ensure the successful implementation of defined strategies and initiatives.

What does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.700 people and a turnover of $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany!

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday &43; senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally 

• Health and well-being: Health insurance, in-house canteen with many healthy options 

Come on board and join us at Satair, an Airbus Services Company

Please send us your CV and application as soon as possible as we will be interviewing candidates on an ongoing basis. Do not miss this chance to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.