Assistant Manager - Airport Operations Customer Service

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

• Day-to-day operational management and oversight of all Customer Service related activities for the Hub station including: performance, safety, customer service, and upholding Uniteds Core4 philosophy
• Serve as a subject matter expert on specific areas of the operation including safety, service and procedures
• Implement operational plans in support of the station, as well as Uniteds objectives and goals, using process management and improvement
• Develop and monitor all administrative functions of station related activities within the budgetary constraints, and with an emphasis on safety, efficiency, and performance related metrics
• Lead projects using the four phases of project management: envision, design, build and activate.
• Station Operational Performance - support the achievement of station operational objectives, goals and metrics
• Employee Relations/Employee Development/Leadership Development - promote positive employee and labor relations through ongoing engagement and effective communication. Provide ongoing mentorship and feedback to all assigned Supervisors ensuring to support efforts of attracting and retaining a diverse, impactful leadership team
• Station Financial Performance - support the achievement of cost and revenue goals through staff management, baggage fee enforcement, and ground aircraft fuel burn reduction
• Station Safety & Security - day-to-day management of station safety and security programs aiming to achieve the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goals

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Associates Degree or equivalent work experience
• Minimum 2-4 years of leadership experience in an airport operations environment
• At least 1-2 years line station or Hub operational experience (above and below the wing)
• Previous experience leading in a union environment
• Strong sense of ownership
• Flexibility to work any shift in a 24-hour, 7-day a week operation, including weekends, nights, and holidays
• Travel is required
• Must be legally authorized to work in the United States for any employer without sponsorship

• Bachelors Degree or related field experience in an airline operational environment
• Project Management Experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.