HQ Aero is currently recruiting for an AOG LOGISTICS SUPPORT in FT. LAUDERDALE, FL
The AOG Logistics support is responsible for supporting the daily aim to find the fastest and most efficient way of shipping AOG shipments to the final destination requested by the customer. In order to provide customer service several options need to be provided to the customer in regard to airlines, departure locations, trucking possibilities, counter to counter arrangements, hand carries, and interline possibilities. Operates in compliance with company safety practices and performs other duties as assigned.
Responsibilities:
As an experienced AOG Logistics Support, you are qualified to:
- Ensure proper handling of AOG shipments from pick up to deliver and continuous information flow between shipper, consignee, customer and Schenker network.
- Organization and coordination of Import/Export/Domestic AOG shipments (Aircraft on Ground) within Schenker network (National and Global), including hazmat cargo, oversize shipments, monitoring customs clearance with local branch or RLF department.
- Daily data entry into AOG Desk log and record filing for record purposes and for review analysis by upper management when needed.
- Communicate with local branches, shipper, consignee, Schenker Network as necessary to ensure proper handling of shipments and on-time delivers. This includes daily communication with parties such as co-workers, vendors, suppliers, customers, airlines, subcontractors, third parties, and nationally & internationally based shippers.
- Monitor and control AOG operations with Customers, Branches, and Network to ensure proper level of service.
- Ensure information flow to/from customers, to/from local branches and to/from Network via phone, fax, email, and web-based application.
- Timely preparation of daily AOG shipments in strict adherences to USA branch and airline regulations and cut off times.
- Ensure all documentation guidelines are met by the local branches according to the TSA regulations.
- Directly responsible for the daily maintenance and coordination of AOG shipments, client relationship development, ad account servicing for key accounts based on customer contracts and SOP's.
(The above is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.)
Job Type:
- Full-time, Contract
- AOG Desk Coordinator is working on a rotational 24/7 shift
- This shift included on site morning, afternoon, night and weekend primary and second shift. * Must ensure 24/7 reactivity, courtesy, and efficiency during their respective assigned shift through proper Customer Service skills.
Essential Job Functions:
- Good verbal and written communication skills.
- Demonstrate values: Passionate team player, Accountable, demonstrates humility, Strive for Excellence
- Actively contribute to the business efforts of the maintenance team(s).
- Relay shipping information to mechanics and customers and confirms arrival of parts.
- Ensure that all regulatory and customer requirements are met, including inventory accuracy, parts segregation, and audit participation.
- Interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Proactively identifying issues and working with others to devise solutions.
- Results Focus: Focusing efforts on achieving high quality results in a manner complementary to the company.
- Physical Demands: The employee must occasionally lift and/or move up to 50 pounds, Position requires frequent walking, standing and/or climbing.
- Work Environment : FAR Part 135 aircraft maintenance in a hangar and ramp environment.
