Job Description
We are seeking a proactive and detail-oriented Business Operations & Governance Intern to join our team. This role is designed for a candidate with a business background who excels at coordination, stakeholder management, and process oversight. You will play a vital role in ensuring that our operational workflows—from vendor management to staff welfare—run seamlessly.
Duties and Responsibilities:
Contract Lifecycle Management: Monitor contract timelines and triggers. Coordinate with Persons-in-Charge (PICs) to initiate renewals, escalate bottlenecks, and maintain accurate records of finalized agreements.
Vendor & Service Analytics: Conduct monthly performance analysis of external vendors and internal service delivery. Prepare comprehensive reports to ensure Service Level Agreements (SLAs) are met.
Training & Development Coordination: Facilitate the end-to-end training process. This includes logistics, calendar management, and handling financial documentation (PO, invoicing, and payment) with service providers.
Stakeholder Coordination: Act as a liaison between Group ICT and internal business entities to ensure smooth service delivery and communication.
Administrative Support: Assist in organizing and coordinating meetings, workshops, and events related to IT governance.
Competencies & Core Skill Sets
Currently pursuing or a graduate of a Degree/Diploma in Business Administration, Management, Finance, or a related field.
Process-Driven: Strong understanding of administrative workflows and basic financial processes (POs, Invoicing).
Analytical Mindset: Ability to interpret performance data and translate it into clear, actionable reports.
Organizational Mastery: Exceptional ability to manage multiple timelines (contracts, trainings, events) without losing sight of detail.
Communication: Excellent verbal and written skills for coordinating with PICs, vendors, and internal leadership.
Personal Style and Behavior
Firm yet Diplomatic: Able to hold stakeholders accountable to deadlines while maintaining professional relationships.
Proactive & Resourceful: Doesnt wait for instructions when a contract trigger is approaching; takes initiative to start the process.
Adaptable: Comfortable switching between analytical reporting and event planning.
High Integrity: Handles sensitive contract and financial data with total confidentiality and discretion.
About Governance, Assurance, & Planning (GAP):
GAP aims to close the knowledge gap and make all relevant data easier to access across the Group ICT Department so that we can align on a “single source of truth”. We are devoted to building a team with diversity of thought, background and experience. Our goal is to drive a vibrant culture of transparency and collaboration, so that every person has deeper opportunities to excel, while doing meaningful work.
○ Governance and SOPs,
○ Risk management,
○ Audit monitoring and closures,
○ Cybersecurity coordination,
○ Financial administration and planning, and
○ Strategy planning
GAP will identify, organize, review and maintain where applicable, all data related to projects, assets and systems under care, contracts and financials.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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