F135 Systems Customer Support Engineer (Remote)

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Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The engine program that powers the F-35 has a high visibility position for a motivated, self-starting F135 Systems Customer Support Engineer.  As part of Military Customer Support & Services, you will support customers in the field across three different US military services and multiple international customers. This role will be supporting the sustainment of the F135 propulsion system.  The selected candidate will be working directly with the F-35 Joint Program Office (JPO) and Lockheed Martin to address F135 operational level issues.

What You Will Do:

• Answer Action Requests (AR) related to Off Board Prognostic Health Management (OBPHM) processing in Autonomic Logistics Information System (ALIS).
• Develop OBPHM requirements based on field observations and ARs;  Support OBPHM Change Requests.
• Investigate and support resolution of fleet wide data quality issues to maintain fleet safety and maximize time on wing.  Support F135 transition to condition-based maintenance /inspection (CBM/CBI).
• Update Maintenance Awareness Briefings slides to align with fleet needs and give briefings as required.
• Occasional weekend and off hour support will be required to support the operational fleet and depot facilities.
• 10-15 travel required.

Qualifications You Must Have:                                                                    

• A bachelor’s degree in Engineering or Computer Science with 8+ years of experience in engineering, computer science, field service operations or equivalent.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• U.S. Military Aircraft/Engine Maintenance or equivalent civilian training
• F135 Sustainment experience is desired.
• Knowledge of engine systems operation, software development processes and configuration management.
• Project management experience.

Learn More & Apply Now!:

• Remote: Employees who are working in Remote roles will work primarily offsite (from home).
• Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

This requisition is eligible for an employee referral award.  ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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