Engineer - IT Systems

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:
The Engineer of IT Systems is responsible for the evaluation, implementation, and ongoing support of various network platforms in a Network Operations level 3 Production Support team. This individual will primarily be responsible for providing consultation and direct technical support in problem management, integration and systems programming for: Aruba wireless, network hardware, operating systems, and software systems. This individual will work on implementing releases, upgrades, and/or changes into the environment while ensuring platform performance and availability meet design criteria and objectives through monitoring, timely service restoration, and tuning. Duties will include system implementation, system maintenance/administration, and troubleshooting and diagnostics.

• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
• Provide technical support, as needed, to the enterprise.
• Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support.
• Knowledge of network routing and switching technology and protocols.
• Design and document enterprise standards and procedures.
• Stay ahead of industry and technology trends and ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.)/reference models.
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved.
• Provide on-site, and on-call 7x24x365 support, as needed to Level 1 and 2 GNOC
• Coordinate activities with internal/external technology owners/service providers.
• Understand technical/business requirements gathered from the business units.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
• Configure, install, maintain, test, and troubleshoot hardware systems.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Associate’s degree in information technology, computer science, or equivalent experience
• 1-3 years of experience in Information Technology
• Knowledge of multiple network systems like routers, switches, F5, and Aruba wireless.
• Communication Skills: communicates well verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
• Integrity & Trust: widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and effective manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain.
• Teamwork: works well in a collaborative setting, supports work team by volunteering for and completing assignments, acts as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
• Technical Expertise: demonstrates a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed on industry practices, knowing how to apply relevant technical processes to appropriate business needs.
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  

What will help you propel from the pack (Preferred Qualifications):

• Experience with Cisco routers and switches
• Understanding of LAN/WAN
• Familiarity with task automation techniques.
• Dedication: demonstrates a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.
• Flexibility: open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.
• Problem Solver: uses rigorous logic and methods to tackle difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer.
• Self-Development: committed to continuously improving him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to criticism without being defensive.
• Task Management: delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.