Job Description

Company Overview

GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion, services, and integrated systems. Currently, it has approximately 44,000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise, GE Aerospace is committed to inventing the future of flight, lifting people up, and bringing them home safely.

Site Overview

For 45 years in China, GE Aerospace has committed to developing and investing in China’s aviation industry with reliable, efficient, sustainable, and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region, with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the market’s quality growth propelled by technological innovation and digitalization. Together with our partners, we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.

The Ideal Candidate :          

• Provide technical response and assistance in a timely manner to the customers in the operation, inspection, maintenance, and repair of product lines
• Respond to phone calls and emails from customers and GE Field Service Engineers (FSE) to resolve field issues
• Assist the customer with Aircraft on Ground (AOG) spare part support and issue resolution
• Facilitate meetings with cross function focal for AOG recovery plan
• Manage escalations that arise during operations
• Lead collaboration with counterparts and partners, make sure flowless turnover and continuous process improvement

Required Qualifications :

• Bachelor’s degree from an accredited university or college with at least 8 of experience in aviation industry is required
• Must be fluent in Chinese and English
• Proficient in MS Office applications, such as Excel and PowerPoint
• Must be highly motivated, self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously
• Proven ability to establish productive working relationships in a cross-functional team environment
• Proven written and verbal communication skills
• Effective problem identification and solution skills

Preferred Qualifications :

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information