The Customer Engineering Account Manager serves as the primary technical interface between customers and the De Havilland portfolio of aircrafts. This role is responsible for defining the contractual aircraft configuration, acting as the main technical point of contact during Phase I (capturing the business) for our airline and leasing customers. Additionally, the Customer Engineering Account Manager will continuously liaise with customers, understand retrofit modification requirements, initiate the proposal generation process and, ensure the Sales team and customers are regularly updated on the progress of proposals. 

Key Responsibilities

• Define and manage an optimum aircraft configuration for new and existing Commercial Aircraft Customers.
• Provide Engineering and Aircraft customer configuration support to the Sales & Marketing, Aircraft Programs and Contract organizations through the various phases of all Sales Campaigns (New and Pre-owned aircraft).
• Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.
• Prepare and deliver presentation documentation on technical and optional features for De Havilland aircraft.
• Be able to assist in gathering and analyzing relevant data on a given topic (ex. Competitive data, technical information, etc.).
• Serve as the voice of the customers for Trade Studies. 
• Be capable of reading, interpreting, and explaining De Havilland engineering drawings.
• Be able to interpret and explain the different aircraft operating manuals (Aircraft Flight Manual, Flight Crew Operating Manual, Aircraft Maintenance Manual, Wiring Manual, Illustrated Parts Catalog, Aircraft Planning Manual, Electrical Schematic System Drawing, etc.)

Qualifications

• A minimum education level of a Diploma in Engineering Technology from an accredited university.    
• The successful candidate shall have a minimum of 5 years with the Dash 8 Aircraft.
• Familiarity with Aerospace Industry standard specific processes (Safety, Quality, and Productivity) will be an asset.
• Proficiency in MS Office Applications, Corel Draw, Lotus Notes, and IFS (is an asset).

Skills

• A comprehensive understanding of Engineering terminology, processes, and documentation; an understanding of aircraft systems, design, performance, and configuration.
• Previous experience in an Aerospace Customer Engineering environment.
• The candidate must be self-motivated, autonomous, and enthusiastic, possess excellent written and verbal communications and human relations skills and willing to undertake international and domestic travel in support of Customer Accounts.
• Previous experience in presenting Technical Information and in directly interfacing with existing and potential Customers.