Job Summary

The System Administrator II position is part of the Cirrus Information Technology team reporting directly to Director, Infrastructure & Operations. The focus of this role is to work with the infrastructure team to create a stable, flexible, reliable and secure infrastructure environment that adds value to the company and provides a foundation for strategic initiatives.

Duties and Responsibilities/Essential Functions

• Monitors server, storage, backup datacenter and associated software health, responds to alerts generated by the network performance monitor to ensure system connectivity of all servers, shared software, groupware, and other applications.
• Perform regular maintenance on all servers, storage and backup systems. This includes but is not limited to system back-ups, virus protection, bios upgrades, software patches and performance tuning.
• Keeps a detailed account of all installs, repairs, fixes and upgrades in the Change Management database. Works with business and IT to define business outcomes from leveraging technology and measures, tracks and reports on benefits realization and customer satisfaction levels
• Collaborate with the information technology team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Provides 2nd level (and sometimes 1st level) support for the servers, systems, services, applications when issues are identified. Resolve these issues and communicate status/completion to all stakeholders.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Working knowledge of Microsoft Active Directory, DNS, Remote Desktop, Powershell, Microsoft Server Operating systems required.
• Working knowledge of cloud platforms, like AWS, Azure or Google Cloud.
• Working knowledge of server virtualization environments required. Working knowledge of VMware is preferred.
• Working knowledge of Information Security best practices is preferred.
• Experience/Knowledge with route, switch, wireless, and firewalling is preferred.
• Experience/Knowledge of Microsoft Office 365 backend services including Exchange and Azure AD preferred.
• Experience/Knowledge of other Microsoft server products like SQL Server, Systems Center Configuration Manager (SCCM) is not mandatory but is a plus.

Education and/or Experience:

• Bachelors degree in computer science, information systems or other related field or equivalent work experience.
• 5+ years of IT and business work experience with a range of exposure to System Administrator related duties preferred.
• Microsoft Certified Solutions Associate, Cisco Certified Network Associate, CompTIA Server+, Network+, Security+ or similar certifications preferred.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Manages Complexity – Asks the right questions to accurately analyze situations, acquires data from multiple and diverse sources when solving problems, uncovers root causes to difficult problems, evaluates pros and cons, risks and benefits of different solution options.
• Communicating Effectively – Be transparent and honest in communications to all stakeholders providing the timely and helpful information they need. Attentively listening to others. Encourages the open expression of diverse ideas and opinions.
• Customer Focus –Gains insight into customer needs, identifies opportunities to benefit the customer, builds and delivers solutions to meet customer expectations and establishes/maintains effective customer relations.
• Situational Adaptability – Picks up on situation cues and adjusts in the moment. Readily adapts personal, interpersonal, and leadership behavior. Understands that different situations may call for different approaches. Can act differently depending on the circumstance.
• Optimizes Work Processes – Identifies and creates the processes necessary to get work done, Separates and combines activities into efficient workflow, Designs processes and procedures that allow managing from a distance, Seeks ways to improve processes,
• Collaborates – Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Gains trust and support of others.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

This opportunity is located in Duluth, Minnesota. As the home to our corporate headquarters, Duluth is a four-season city on the western tip of Lake Superior and was voted “Best Town” by Outside Magazine. The splendor of the largest freshwater lake in the world offers a multitude of outdoor activities for adventure or rejuvenation. The North Shore lifestyle is known its year-round activities, including bicycle and snowmobile trails, kayaking, rock climbing, fishing, hiking, golfing, sailing and skiing. And as a top employer in the area, Cirrus Aircraft was recently named “Best Overall Large Company to Work for in the Northland” and “Best Workplace Culture” by the Duluth News Tribune readers.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5 after 90 days, with 100 vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!