Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us, this is where your career story takes off.

Overview of Role:

WestJet is seeking a Senior Business Analyst to support major technology initiatives and lead the evolution of our Business Requirements Office (BRO) — our Business Analysis Centre of Excellence.

Reporting to the Senior Manager, Technology Delivery, the Senior Business Analyst will strengthen business analysis practices across the organization, develop scalable standards and templates, and act as a trusted partner to business and technology teams. You’ll help ensure clear requirements, consistent delivery, and strong alignment between business needs and technical outcomes.

About You:

• Passionate about elevating business analysis as a discipline and supporting a community of practice.
• Exceptional facilitation skills with the ability to guide diverse groups through problem solving and requirements definition.
• Strong analytical and critical thinking skills with a focus on clarity and simplification.
• Excellent communication skills, able to bridge business and technical perspectives.
• High emotional intelligence, with a collaborative mindset and the ability to build trust, navigate ambiguity, and influence at all levels.
• Ability to mentor others and support capability development across Technology Delivery.
• Curious, strategic thinker, and the ability to connect people, process, and technology.

Key Deliverables include:

Business Requirements Office (BRO) Leadership

• Lead and mature the Business Requirements Office, including standards, templates, and BA community of practice

• Develop and maintain scalable templates, tools, and processes that support multiple delivery methodologies — including waterfall, hybrid, and Agile.

• Build and facilitate a community of practice for Business Analysts, Product Owners, and technology partners.
• Curate a centralized repository of BA artifacts, standards, and guidance materials.
• Develop and deliver training, workshops, and coaching to uplift elicitation, documentation, facilitation, and analytical skills across teams.
• Identify opportunities for simplification, automation, and continuous improvement

Business Analysis Delivery

• Deliver senior‑level business analysis for large, cross‑functional technology initiatives
• Facilitate requirements elicitation and produce high‑quality documentation (BRDs, user stories, acceptance criteria, process maps)
• Support backlog refinement, intake, and alignment between business and technical teams
• Validate delivered functionality and contribute to business cases and roadmaps
• Build strong relationships and provide strategic guidance across business and technology groups

Experience and qualifications:

• Bachelor’s degree in business, technology, or related field
• IIBA certification (or willingness to obtain),
• Other relevant credentials (Lean, Six Sigma, PMP, OCM) are considered an asset
• 8+ years of progressive Business Analyst experience
• Experience supporting large, multi‑stakeholder technology initiatives in complex, enterprise environments
• Experience contributing to or leading practice development, standards, or communities of practice is preferred.
• Strong facilitation, communication, and analytical skills
• Demonstrated ability to deliver across waterfall, hybrid, and Agile methodologies
• Expert with BA standards, frameworks, elicitation techniques, and requirements management/process modeling tools

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
 
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet.  We welcome diverse skills, experiences, and backgrounds, and if youre passionate about this role, we encourage you to apply - even if you dont meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talentwestjet.com.  

We value the time and effort you put into your application.  Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps.  We encourage you to explore future opportunities with us if this role isnt the right fit at this time.

For more information about everything WestJet, please visit WestJet.com.  

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