Job Description:

Job objectives

● Ensure on-time parts availability
● Ensure a high level of customer satisfaction
● Execute all aspects of IMS order handling with energy and enthusiasm

Primary responsibilities

● Provide high quality customer service towards IMS customers
● Understand customer requirements and transform into fulfilment actions
● Act as the primary interface between the customer and the internal
organisation for all aspects of the order management process
● Monitor open customer orders, proactively drive the internal organisation and
manage customer expectation with regards to delivery dates
● Seek alternative and innovative solutions to ensure on-time delivery of
customer orders
● Inform relevant stakeholders proactively on order status, especially for delays
or critical parts
● Coordinate clarification of technical and commercial queries utilising Airbus
Technical Documentation and/or liaising with Airbus technical, engineering or
commercial departments.
● Hand over relevant tasks and related information to the 24/7 backup
organisation.

Secondary responsibilities

● Provide timely, high quality responses to customer and internal requests
● Monitor key performance indicators (KPIs) related to material order activity
● Assist the Solutions Delivery Manager to coordinate and prepare reports on
operational topics and participate in customer meetings as required
● Participate actively as part of the IMS local team to fulfil overall targets
● Work together with the Planning Specialists to support high quality data is
injected into the material planning process

General

● Comply with company’s mission, values and Quality Management procedures
● Comply with company’s guidelines on Ethics & Compliance
● Understand, share and live the company values
● Comment/advise on unsatisfactory situations within the organisation, and
propose potential solutions for improvements
● Identify and offer suggestions to improve efficiency
● Be well informed about and familiar with the latest developments at Satair
● Have excellent inter-cultural skills
● Bring a growth mindset and contribute towards a positive and inspiring
working environment

Personal & interpersonal skills
● Diplomatic sense and open ‘out-of-silo’ mind-set
● Ability to build successful relations across functions and with all stakeholders
● Strong ability to work in a team to achieve common targets
● Positive, proactive, and enthusiastic
● Flexibility in terms of working times, which could include weekend or shift
work if required to fulfil targets.

Professional skills

● Degree in Business, Supply Chain, Logistics, Aerospace or have relevant
working experience
● Understanding aviation business specifically in the area of spares supply
chain management
● Technical and process oriented background with the ability to understand
and interpret technical documentation
● Ability to understand your customer to develop and propose creative
solutions
● French and English business level
● Flexible, able to work under pressure with tight deadlines and successfully
deal with unexpected situations / issues
● Strong knowledge of data analysing applications such as databases and
Microsoft Excel
● Working knowledge of SAP R/3

Note: the candidate needs to have the right to live and work in France.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.