Lead Agent - Customer Service (Fixed-Term Contract)

This is a Temporary Fixed-Term contract for 12 months.

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

• Lead, direct and coach UA personnel (CSRs)
• Working in Airport Lobby, Gate and Baggage Service office
• Entails working with the ground handler to supervise ramp for all united flights and ensuring vendor compliance with all security requirements and regulations
• Meeting, boarding flights and assisting customers wherever required
• Other duties including back office administration, full operational supervision to ensure the smooth and professional service to our customers, both internal and external
• Full operation supervision and availability of vendors and ensuring compliance with all security and safety requirements and regulations

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required

• High School Diploma or equivalent school leaving certificate
• 2-3 years previous work experience in airport operations
• Proven track record of reliability
• Professional image and appearance
• Strong communication skills
• Conflict resolution and decision making, with the ability to lead
• Must be fluent in English (written and spoken)
• Flexible approach to work standards and duties
• Public contact / customer service experience
• Must be able to live and work in Ireland without visa sponsorship or support
• Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Bachelors Degree
• Working knowledge of the region
• International GSC qualified