Join our global TUI Musement IT Team as a Country IT Specialist and provide a high level of service to internal and external customers. 

Now taking applications until 17th December!

ABOUT OUR OFFER
 

• Personal benefits: Competitive salary and benefits as standard.
• A career to shape: Opportunities to upskill, reskill and grow your career. 
• Expand your horizons: Develop yourself as part of a friendly, richly diverse and virtual international team. 
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB  

• Provide proper onsite management of Infrastructure incidents, request, and projects. Ensure a successful solution of problems, control and process improvement and increase customer satisfaction and business objectives. Your expertise includes the following areas but not limited to that: 
  • M365 support 
  • W10 support (including imaging) 
  • Issues troubleshooting 
  • General user’s support 
  • Onboarding of Users and devices included but not limited to iPads, Fixed Phones, Mobiles and point of sales devices
• Manage relationship and accountability with IT Suppliers (H/W, S/W & Telco) including SLAs, RFPs, quotations to it level of responsibility 
• Responsible for the availability, capacity, performance, and security of operating platforms  
• Design and manage configuration processes, capacity, and operation of systems. 
• Take accountability in the development of local systems, defining the ways of working within Agile methodologies 
• Commit to continuous growth and develop of your IT skillset including excellent development of use of soft skills

ABOUT YOU 

• Strong experience 
• Excellent communication skills with advanced level of English and Spanish languages 
• Degree / Diploma in Information Technology, Computer Science or a related discipline desirable.SME (Subject Matter Expert) in certain IT areas. 
• Strong Customer Services Skills: Polite, Professional, and Polished.  
• Experience and /or certifications on any of the following technologies is highly valued:
  • Extensive experience with Windows 10 (/11)  
  • Experience with Office 365 
  • Experience Apple iPads, iPhones  
  • Experience with Smartphones 
  • IP (VOIP) Telephony  
  • Networking Switches (Fortiswitch or Cisco) and Access Points (Aruba) 
  • Work with 3rd party vendors, acting as liaisons e.g., Telecom, Mobile  
• Any experience in cloud solution and/or any digital platforms is considered as extra asset

From a workplace to a place to belong.  At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.