Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Desktop Support Specialist supporting the Technology Field Services Team, youll support the deployment, configuration, and lifecycle management of IT assets in a fastu2011paced and highly visible operational setting. Youll troubleshoot and resolve technical issues across diverse environments, partnering with crossu2011functional Teams to maintain service continuity and provide endu2011tou2011end operational support across corporate offices and airport environments, ensuring critical IT infrastructure remains available and reliable.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Were committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Implement and support desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment
Provide a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations
Perform preventative maintenance on operational equipment
Configure, install, customize, maintain, test, and troubleshoot hardware systems with minimal direction
Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment
Provide exceptional Customer Service to our Internal Customers
Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise
Update DASH cases
Create status reports for Leadership on Field installations
May perform other job duties as directed by Employee&39;s Leaders
Knowledge, Skills and Abilities
Knowledge of cabling infrastructure and its topologies
Knowledge of Low Voltage cabling required
Ability to troubleshoot and maneuver within Windows operating systems
Ability to maneuver within Active Directory; moving work station object
Skilled in Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM)
Skilled in assigning applications and knowing where particular applications are coming from in SCCM
Ability to demonstrate success with problem-solving abilities
Skilled in strong Customer Service
Skilled in organization, writing, communication, and prioritization
Ability to adapt to learning new specifications on equipment in an ever-changing environment
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment
Frequent travel required to provide technical support and to resolve technical issues
Must be able to travel and / or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary
Pay & Benefits
Competitive market salary from $70,200 - $78,000 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits youll love
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3 of your eligible earnings**
Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits youll love: https://careers.southwestair.com/benefits
*Pay amount doesnt guarantee employment for any particular period of time
**401(k) match contributions are subject to the plans vesting schedule and applicable IRS limits
***Profit Sharing contributions are subject to plans vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
03/12/2026