Customer Support Administrator

Job Description:

Duties and Responsibilities:

• Acknowledging and processing customer major account requests and quotations and channeling these to the Customer Support Manager.
• Ensuring that on quotation (including but not limited to Spares, Overhaul, Standard Exchange, MRO, Repairs) all pricing is in line with terms and conditions as set out for various customers and AZA policy.
• Responsible for sending the order acknowledgement to the Customer.
• Processing of Non acceptance of quotations by customers through the Customer Support Manager.
• Responsible for launching delivery when the parts are available and invoice within the correct accounting period.
• Checking the availability of stock and ensuring that stock is committed to the customer in accordance with the availability dates in accordance with internal processes.
• Once the spares or consumables are received in Logistics and the Goods Received Voucher is issued, responsible for launching the delivery and invoice within the correct accounting period.
• Overall global coordination to pre-assigned customer accounts.
• Maintenance Planning Inspection support, including scheduling maintenance meetings, following up with planning, by tracking charts and spare parts and updating of the statuses with the Customer Support Manager.
• Reconciling reports to the sales order and then accurate invoicing.
• Follow-up on the credit management and reconciliation of the account with Accounting Department.
• Providing regular follow-up to the Customer Support Manager, with pertinent information on the status of the order whilst understanding their needs to make modifications if necessary.
• Scheduling and Attending customer meetings when required and preparing minutes of meeting reporting, before and after meetings.
• Ensuring availability for standby and attending to customer queries and quotations during standby hours.
• Liaising with all role-players where necessary to ensure that customers are attended to promptly and efficiently.
• Coordination and submission of bi-weekly reports to the customer, when applicable.
• Compiling travel claims, gifts and hospitality registration and adhoc administration.
• Planning and arranging tasks effectively and efficiently in order to achieve the desired objectives.
• Able to communicate effectively with and professionally both written and verbally when dealing with team members and customers.
• Must have advanced computer skills.
• Ability to process several orders at the same time with adequate priorities.

Necessary Software:

Sales Force, SAP, OTR Dashboard, MS Office (especially Excel)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

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