Customer Service Officer

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Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.

We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

What You Will Do

• Management of shop engine events and rental engine events for customers within the Asia Pacific region. 
• Ensure customer requirements and expectations are effectively communicated to the respective department within P&WC for rental engine support and induction to the shop.
• Collaborate across various department (Sales, Program, Leaseco, Shop) to meet to customer requirement, evaluate alternatives and develop solutions to support customer’s needs.
• Support AOG events after office hours and weekend as required. 
• Ensure that all customer queries are addressed and responded to in a timely manner.
• Participate in regular meetings with the network in regards to engine deployment and status updates.
• Liaise with customers to manage a 3-month rental engine requirement and engine shop visit forecast (scheduled/unscheduled removals)
• Usage of tools such as SAP, CRM, EMF and Sharepoint.
• Build and maintain strong relationships with customers within the region.
• Participate in cost reduction initiatives and/or other strategic initiative projects.

Qualifications You Must Have

• Diploma in Engineering or Marketing (sales and services) or any other related field.  
• Minimum 4 years work experience in relevant aerospace industry.
• Possess a mature disposition, keen business acumen, and excellent interpersonal skills to work in a team.
• Able to work independently at times and support off hours Aircraft on Ground (AOG) requests.
• Possess analytical mindset to assess customer requirement opportunities effectively, effectively build long-term business relationships with key customers using excellent written and verbal communication skills.

Qualifications We Prefer

• Supply Chain and Logistics experience on international shipments and warehousing management will be an advantage.
• What We Offer
• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive remuneration package.
• Allowance and overtime benefits where applicable.
• Company transport provided. 

Learn More & Apply Now!

• Diversity, Equity & Inclusion fuels opportunity for our employees, customers and communities.
• Corporate social responsibility to lift up underserved communities, support the advancement of people, address climate change; learn about our Environmental, Social and Governance aspirations.
• Watch We Are RTX and We Stand Up for Inclusion videos.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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