Location: Jewar Airport / Navi Mumbai AirportDepartment: Airport Operations – Crew TransportReporting To: Transport Assistant Manager/ManagerEmployment Type: Full-Time (Indigo Payroll as Consultant)

Role Objective: To assist the Transport Assistant Manager in executing and monitoring daily crew transport operations, ensuring punctuality, safety, and service quality. The role involves hands-on coordination with vendors, use of transport automation tools, and maintaining operational records.

Key Responsibilities:

• Support in planning and dispatching crew transport schedules based on flight rosters.
• Monitor real-time crew movements and ensure timely pick-up/drop-off.
• Coordinate with drivers and vendors to manage delays, route changes, or emergencies.

• Act as the first point of contact for transport vendors and drivers on-ground.
• Report vendor performance issues or service gaps to the Assistant Manager/Manager Transport.
• Assist in conducting basic checks on vehicle condition and driver behavior.

• Use Indigo’s transport management systems and GPS tools to track vehicle movement.
• Update trip logs, crew transport records, and exception reports in the system.
• Flag system issues or discrepancies to the Assistant Manager for resolution.

• Ensure drivers follow Indigo’s safety protocols and grooming standards.
• Conduct basic safety checks (seat belts, cleanliness, ID verification) before dispatch.
• Report any safety incidents or violations immediately to the Assistant Manager.

• Maintain daily transport logs, incident reports, and vendor attendance sheets.
• Assist in preparing basic MIS reports on transport utilization and punctuality.
• Ensure documentation is updated and available for audits or reviews.

• Assist crew members with transport-related queries and coordinate alternate arrangements when needed.
• Maintain a courteous and professional demeanor while interacting with crew and vendors.

Qualifications & Skills:

• Graduate or Diploma holder in any discipline.
• 3-5 years of experience in transport/logistics operations, preferably in aviation or fleet services.
• Good knowledge of transport tracking systems and proficient in MS Excel.
• Good communication and coordination skills.
• Ability to work in shifts, including nights, weekends, and holidays.
• Strong sense of responsibility, punctuality, and attention to detail.