Job Title: AMOS Administrator

Department: Information Technology

Reporting To: IT Application Manager

ESSENTIAL DUTIES AND REPSONSIBILITIES:

Duties and responsibilities include, but are not limited to:

1. Troubleshooting AMOS issues and working with Swiss-AS to create solutions.
2. Creating user and user roles (access rights) definition and setup.
3. Configuration and control of the appropriate jobs within AMOS.
4. Identifying, analyzing, and testing AMOS patches and new releases.
5. Planning, coordinating, and deploying AMOS upgrades and patches.
6. Setting up and configuring hardware connected to AMOS. Eg. printers, scanners, barcode scanners, etc…
7. Initial basic system set up (basic data) and the setup of basic data for upcoming applications and integration with those systems.
8. First contact person for any AMOS related end-user or key-user issues/problems.
9. Support case handling / classification (fault/bug logging, handling of new/enhanced functionality requests).
10. Serves as the point of contact for Swiss-AS to communicate with the customer.
11. Plans and manages user acceptance tests (UAT) together with the key and end users.
12. Can ensure that application errors are clearly differentiated from system, hardware, and network problems in order to communicate with the correct support entity to resolve the issue(s).
13. Works with other AMOS Administrators regarding system performance and functionality of the interfaces for third-party applications (including forwarding of feedback from the users).
14. Monitors the different application environments (training, testing, production, etc…) to ensure that key users and trainers can fulfill their tasks (testing, training, etc…) including the configuration of the different environments.

EDUCATION AND/OR EXPERIENCE:

3-5 years experience with AMOS. Should be familiar with the current (25.12) or near current version of the software.

Must be a methodical and pragmatic problem solver.

Excellent written, verbal, and interpersonal skills.

Airline experience.

High school graduate; some college and/or technical school desirable.

LANGUAGE SKILLS:

The ability to read, write and understand spoken and written English. The ability to write routine reports and correspondence.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to reach with hands and arms, stand; walk; talk and/or hear; and use hands to finger, handle, feel or operate objects, tools, or controls. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move more than 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in an aircraft maintenance facility setting. The noise level in the work environment is or can be loud.